If a class is full, students can request to be placed on the waiting list. Students on the waiting list will be contacted as soon as there is an opening in the original class due to a withdrawal, or when the number of students requires that an additional class be created.

Students are requested to come on time to the class. On the first class, students will only be allowed once they have shown a valid receipt or their student card to the teacher. Students need to have the proper course material in order to get in the class.
Course material downloaded on your phone is not acceptable as course material.
Please note that regular attendance and punctuality will ensure a smooth teaching-learning process.

Use of cellular phones is not permitted in classrooms. Eating and drinking are not permitted in classrooms.

Students are requested to pay the full tuition and book fees prior to the start of the session. For new students, the AEF will apply a non-refundable registration fee. The cost of course materials and books is separate from the tuition fee.

Payments must be made in full at time of registration by bank transfer prior to the session.

AEF reserves the right to cancel any course, should there be fewer than eleven students registered for the course.
In the event that a course is cancelled, AEF will offer students the option of a) transferring to another course, b) transferring to the next session or c) obtaining a full refund.

Kindly note that all transfers from one group class to another group class within the same session must be done before the third day of class and must be approved by the Course Director. You may submit a written request in person or by email to classes@allianceaddis.org

Tuition fee (for collective, private or corporate courses) are NON-REFUNDABLE unless a student provides AEF with written notice of his or her withdrawal at least three business days prior to the start of the course.
Exams, books, and registration fees are non-refundable.

Private course tuition is non-refundable and not transferable to group classes or to another student if there are less than 10 hours left. Private course tuition payments expire 3 months after the last class scheduled on the agreement. A minimum purchase of ten hours is required.

If you need to cancel a lesson, you must contact by email the AEF at least 48 hours in advance or you will be charged for the lesson.

In case the student does not have the level to go to following course, AEF reserves the right to request that the student repeat the course.

The AEF is not responsible for any lost belongings. A Lost & Found box is located at the secretary’s office.